Customer Service Consultancy Firm

Providing Businesses a Roadmap to the Future they Dream of.


About Us

Welcome to Red Onyx Consulting, Houston’s top Customer Service focused firm for small businesses and entrepreneurs. Our team of consultants train and equip businesses to improve their customer service processes and reputation so they can significantly increase their revenue by 6-7 figures annually. We do this by taking clients and their staff through a customized, duplicatable, effective Customer Journey System that yields results within one operational quarter or less

Since our inception, Red Onyx Consulting has always been customer-focused and results-driven. We train on every single aspect of the Customer Journey and Customer Life Cycle within a business so they can make more money, build loyal customers who become raving fans, keep their back door closed and have a superior customer service reputation in the marketplace.

Our Services


Customer Service Consultation

If you recognize that your company needs customer service training and rebranding, you have the mindset to adopt change, want more revenue, and beat your competition with your impeccable level of service, then we want to work with you. Jump on a 30-minute strategy call with Nancy to learn more about our customized services.

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360° Business Assessment

We come into your establishment and perform a 360° business assessment on your current customer service processes and systems and develop a strategic, personalized plan on how we can help you rebrand this aspect of your business and what results you are to expect. 


Workshop Training

Once you’ve hired us, most of our services will be performed either in person at your establishment or virtually based on the package you choose. You and your staff will be fully trained to implement the strategies we teach you immediately. We provide a full 30 to 90-day follow-up to all clients. We also have an exclusive Facebook Business page where new and current clients and their staff can get ongoing support. Click here to join our Facebook Group: 

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SOP Creation

We work with clients who only want to create brand new SOPs for customer service or redo current SOPs so they can have an effective Customer Service process. If you are interested in this service, please contact us.

Some results you can expect:

  • Increase in revenue by 6-7 figures

  • A growing amount of loyal customers

  • A low turnover rate for employees

  • Company culture shift

  • Cut cost on unnecessary marketing

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  • Increased word of mouth marketing

  • An increased amount of Google reviews

  • New reputation as a company with great products, service, and people

  • Increase prices for your services and products

  • Reduce coupons and discounts


Young Businesswomen

Click below to book a 30-minute Strategy Call with one of our consultants 

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Since meeting Nancy, she has helped me change my life in ways I never dreamed possible. We all face personal and professional challenges that make us take a step back but with Nancy at my side, I always pushed past and over. Nancy is compassionate, intelligent and has an amazing empathetic ability to help others through challenging circumstances. She helped me identify my goals and encouraged me to chase my dreams. Her coaching has truly been one of the most transformative events of my life. Nancy is one of a kind and I will forever be thankful for her role in helping me change my perspective on how to make life’s most difficult moments into lessons and platforms to continue pushing forward

Laura S.

Director of Marketing Vanguard Cleaning Systems. Houston, TX