Full CX/CS Rebrand

This service is for companies that want to adopt an outstanding customer service culture or improve on current processes provided the right systems are in place. We go through each stage of our 5-step process (see image below) in great detail to shift your CS/CX culture, increase employee morale, improve customer service skills, build customer loyalty, and increase in profits.

Team Workshop Training

We meet with a company’s leaders to understand their current situation as it relates to Customer Service vision and we create a customized training that is highly informative, motivates your team, boost morale, and when implemented builds customer engagement and loyalty that drives more sales. This is offered as a 1-, 2-, or 3-day workshop depending on the needs and size of the company’s team members. This can be accomplished virtually or in person.

Mystery Shopping

We perform mystery shopping within a company’s business or a competitor’s establishment to obtain unbiased intelligence to give our clients the necessary information to drive informed training decisions.

SOP Creation/Improvement

Customer Service Standard Operating Procedures can be designed or improved for organizations who do not require hands-on training but just want customized materials to train their team during the hiring process.